How ORSAYA Ltd handles information provided through this website.
Last updated: 11 September 2026
ORSAYA Ltd is the controller of personal information collected through this website and preliminary enquiries. You can contact us at hello@orsaya.co.uk or at our registered office: A/C 360 Accounting & Bookkeeping, 1 Epsom Road, Guildford, Surrey, GU1 3JT.
When you use the enquiry form or contact us directly, we may receive your name, contact details, the service you are interested in, your current immigration status, relevant dates and the information you choose to include about your circumstances. Required fields are marked on the form. Please do not send identity documents, financial records or unnecessary sensitive information with an initial enquiry.
Our legal basis will depend on the context and may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations and pursuing legitimate business interests. Where special-category information is necessary, an additional lawful condition will apply.
Information submitted through the enquiry form is transmitted to the website hosting and email delivery providers, and may also be stored by the website database provider acting as a service provider to ORSAYA. Information may otherwise be shared only where necessary with professional advisers, regulators, public authorities or other recipients authorised by you or required by law. If information is processed outside the UK, appropriate safeguards will be used where required.
Preliminary enquiries that do not become client matters are normally retained for no longer than 12 months, unless a longer period is reasonably needed for conflict checks, complaints, legal claims or regulatory requirements. If you become a client, the retention period for the matter will be set by ORSAYA’s professional, legal, insurance and regulatory obligations.
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing and request transfer of information. You may also complain to the Information Commissioner’s Office. Some rights are subject to legal and professional restrictions.
The website provider may process limited technical information needed to deliver, protect and operate the site. The enquiry form also uses a hidden anti-spam field. If analytics, advertising or optional cookies are introduced, this policy and the relevant consent controls will be updated.
Sending an enquiry does not make you a client and does not protect an immigration deadline. A professional relationship begins only when ORSAYA confirms acceptance of instructions in writing.